DellaJane: Exchange Policies

All orders placed while I was away have been shipped.

Thanks for your patience!

Most of the items sold on DellaJane are one-of-a-kind. Many are vintage, often have been used, and as such, show signs of their age. Items are described as accurately and completely as possible. Please ask questions before you buy! DellaJane does not accept returns, however many items can be exchanged.

Patterns, books and all printed material CANNOT be returned or exchanged. Because they include a pattern, kits cannot be returned or exchanged.

NO exchanges for sale items, PFD fabric and hand-dyed items. No exchange for fabric which was cut for your order.

Fabric (except as noted above), embellishments and notions can be exchanged for any item of equal value. They must be returned in their original packaging and condition (i.e. still unopened, unwashed, etc).

For all exchanges, you must Email DellaJane within seven days of receipt of your order to get approval for the return. We will not accept returns of items which have been cut or altered in any manner. Once your return is approved, it must be shipped to DellaJane within 14 days from receipt of your order. All items must be returned in their original packaging and as-sold condition. You are responsible for all shipping costs associated with exchange of merchandise.

DellaJane: Shipping Information

I am fine-tuning my shipping charges for orders shipped outside the USA. The charges listed in the chart may not be up-to-date.

Shipping is calculated by the total of your order. Insurance ($50) is included in shipping charges for USPS Priority Mail. For orders where you are charged for Priority Mail Shipping, it may be possible to ship by USPS First Class Parcel. If you prefer the less expensive shipping option, please add a note when you check out. If possible, I will ship at lower rate and refund your excess payment. Orders which are for books only may be shipped Media Rate Mail.

Maximum shipping and handling for 1-8 patterns (USA address) or 1-2 patterns (most countries outside USA) will be $10. Shipping paid over $10 in these cases will be refunded via PayPal when your order is shipped.

Scroll down to see shipping charges for all countries which DellaJane ships to. If you live in a country which is not listed, please Email Alice before placing an order.

Country Order Amount
in US$
USPS First Class Parcel
or Standard International
or International Economy
USPS Priority Mail Note
United States 0-5.99 3.50 7.25 * It may be possible to ship an order by USPS First Class Parcel ($4.75). If you prefer this shipping option, please add a note when you check out. I will ship using the cheaper option if possible and refund excess S&H charges.
6 - 25 4.75 7.25
15.01-45 may be available* 7.25 - 9
45.01-75 Not Available 14
75.01-175 25
175.01 and up 45
Canada 0.01-40 5-9 24 In January, 2013, the United State Postal Service raised their rates for overseas shipping by a significant amount. I have adjusted my shipping charges to reflect these changes. If your order can be shipped via International Priority Mail using a smaller box than my rates were calculated with, I will refund excess S&H charges.
40.01 - 75 15 32
75.01 - 125 Not Available 45
100 - 199.99 60
200 and up 75
Mexico 0.01-25 16 30 In January, 2013, the United State Postal Service raised their rates for overseas shipping by a significant amount. I have adjusted my shipping charges to reflect these changes. If your order can be shipped via International Priority Mail using a smaller box than my rates were calculated with, I will refund excess S&H charges.
25.01 - 49.99 22 30
50 - 99.99 Not Available 65
100 and up Not Available 83
Australia
Cyprus
Denmark
Estonia
France
Germany
Greece
Hong Kong
Ireland
Israel
Italy
Japan
Netherlands
New Zealand
Norway
Philppines
Portugal
Russia
Saudi Arabia
Singapore
South Africa
South Korea
Spain
Sweden
Switzerland
Taiwan
United Kingdom
less than 15 16 30-35 If you live in a country which is not listed, please Email Alice before placing an order.

In January, 2013, the United State Postal Service raised their rates for overseas shipping by a significant amount. I have adjusted my shipping charges to reflect these changes. If your order can be shipped via International Priority Mail using a smaller box than my rates were calculated with, I will refund excess S&H charges.
15.00 - 35 22
35.01-100 Not available 65
100-150 Not Available 83
Over 150 90



Email Alice if you have questions about shipping charges.

Copyright 2009-2017, Della Alice Cruz. All images and text on these pages may be used only with permission.